Front Desk Receptionist

Snapscale; Mérida; Presencial; MXN 20.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Annual performance reviews with salary increase opportunities

Consistent full-time schedule

Long-term growth potential

Descripción de la vacante

A healthcare services provider in Mérida is looking for Healthcare Virtual Assistants to support U.S. medical practices. This onsite role emphasizes patient care and operational excellence, requiring at least 2 years in a healthcare setting and proficiency in English and Spanish. Responsibilities include answering patient calls, managing appointments, and supporting insurance verifications. Benefits include a competitive salary, the potential for future remote work, and a consistent schedule aligned with U.S. business hours.

Formación

• Minimum of 2 years of experience in a healthcare setting.
• Familiarity with medical terminology is a plus.
• Ability to work effectively in a team-oriented environment.

Responsabilidades

• Answer inbound patient calls for doctors’ offices.
• Schedule, reschedule, and confirm appointments.
• Verify insurance benefits (VOB).
• Support prescription refill workflows.

Conocimientos

Experience in a healthcare setting

Proficient in English (B2 or higher) and Spanish

Strong organizational skills

Excellent communication skills

Proficiency in healthcare management software

Attention to detail

Descripción del empleo

Job Location

Onsite position – Mérida, Mexico
Option to work remotely after 1 year (subject to performance & HIPAA compliance)

Position Overview

Snapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices. This is a professional, long-term onsite role focused on patient care and operational excellence. Immediate positions are available for qualified candidates—don’t miss this opportunity for stable employment.

Responsibilities

• Answer inbound patient calls for doctors’ offices
• Schedule, reschedule, and confirm appointments
• Navigate EMR systems
• Verify insurance benefits (VOB)
• Support prescription refill workflows

Qualifications

• Minimum of 2 years of experience in a healthcare setting
• Experience in a clinic, doctor’s office, or hospital
• Familiarity with medical terminology (medical billing knowledge is a plus)
• Proficient in English (B2 or higher) and Spanish
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in healthcare management software
• Ability to work effectively in a team-oriented environment
• Strong attention to detail and problem-solving skills

Benefits

• Competitive salary based on experience
• Annual performance reviews with salary increase opportunities
• Consistent full-time schedule aligned with U.S. business hours
• Stable onsite role with long-term growth potential
• Future possibility of remote work after one year (must meet HIPAA standards)

Contact

For more information, email: [e-mail]