Patient Care Coordinator (Healthcare Support)

Snapscale; Mérida; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary based on experience

Annual performance reviews

Stable onsite role with growth potential

Long-term growth potential

Job summary

A healthcare services company is seeking Healthcare Virtual Assistants for onsite positions in Mérida, Mexico. Ideal candidates will have experience in clinical settings and fluency in both English and Spanish. This role involves assisting with patient calls, scheduling appointments, and verifying insurance benefits. Competitive salary and annual performance reviews are offered, with the potential for remote work after one year. Join a supportive team aimed at delivering high-quality healthcare assistance.

Qualifications

• Minimum of 2 years of experience in a healthcare setting.
• Fluency in English and Spanish required.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Answer inbound patient calls for doctors’ offices.
• Schedule, reschedule, and confirm appointments.
• Navigate EMR systems.
• Verify insurance benefits.
• Support prescription refill workflows.

Skills

Experience in a clinic, doctor’s office, or hospital

Familiarity with medical terminology

Proficiency in English (B2 or higher)

Proficiency in Spanish

Strong organizational skills

Excellent communication skills

Strong attention to detail

Attention to detail & problem-solving

Tools

Healthcare management software

Job description

Healthcare Virtual Assistants Wanted

📍 Onsite position – Mérida, Mexico

➡️ Option to work remotely after 1 year (subject to performance & HIPAA compliance)

Snapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices.

This is a professional, long-term onsite role focused on patient care and operational excellence. Immediate positions are available for qualified candidates—don’t miss this opportunity for stable employment.

What You’ll Do

• Answer inbound patient calls for doctors’ offices
• Schedule, reschedule, and confirm appointments
• Navigate EMR systems
• Verify insurance benefits (VOB)
• Support prescription refill workflows

Who We’re Looking For

• Experience in a clinic, doctor’s office, or hospital
• Familiarity with medical terminology (medical billing knowledge is a plus)
• Proficient in English (B2 or higher) and Spanish

What We Offer

• Competitive salary based on experience
• Annual performance reviews with salary increase opportunities
• Consistent full-time schedule aligned with U.S. business hours
• Stable onsite role with long-term growth potential
• Future possibility of remote work after one year (must meet HIPAA standards)

Snapscale is redefining the virtual assistant experience. Since 2017, we’ve partnered with U.S.-based companies to deliver high-quality support within a structured, professional environment that emphasizes employee growth and long-term careers.

As we expand into Mexico, we’re seeking individuals who want to play a role in building something impactful—not just occupying a position. With over 400 team members across the U.S., India and the Philippines, you’ll have the backing of a proven global organization while helping shape our newest team in Mérida.

📩 For more information, email: [e-mail]

Ideal Candidate

• Minimum of 2 years of experience in a healthcare setting
• Fluency in English and Spanish
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in healthcare management software
• Ability to work effectively in a team-oriented environment
• Strong attention to detail and problem-solving skills