Patient Care Coordinator

Snapscale; Mérida; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid training

Annual reviews

Full-time schedule

Growth potential

Remote possibility after 1 year

Descripción de la vacante

Snapscale in Mérida, Mexico is hiring Healthcare Virtual Assistants for an onsite, long-term role supporting U.S. medical practices. This position focuses on patient care and operational excellence with a new office and equipment.

Immediate openings and a stable path for growth are offered. Responsibilities include handling patient calls, scheduling, EMR navigation, insurance verification, and refill workflow support.

Formación

• Experience in a clinic, doctor's office, or hospital.
• Familiarity with medical terminology and billing is a plus.
• English (B2+) and Spanish proficiency required.
• Strong customer service over the phone.

Responsabilidades

• Answer inbound patient calls and manage inquiries.
• Schedule and confirm appointments.
• Navigate EMRs to update records.
• Verify insurance benefits.
• Assist prescription refill workflows.

Conocimientos

Org & multitasking

Communication skills

Medical terminology

Team player

Attention to detail

Herramientas

EMR software

HIPAA compliance

Descripción del empleo

Healthcare Virtual Assistants Wanted? Onsite – Mérida, MexicoSnapscale is hiring Healthcare Virtual Assistants to support established U.S. medical practices.This is a professional, long‐term onsite role focused on patient care and operational excellence.

New office, new computer equipment, friendly environment.Immediate positions available for qualified candidates.

Don't miss this opportunity for stable employment!

What You'll Do

• Answer inbound patient calls
• Schedule and confirm appointments
• Navigate EMRs
• Verify insurance benefits (VOB)
• Support prescription refill workflows

Who We're Looking For

• Experience in a clinic, doctor's office, or hospital.
• Familiarity with medical terminology and medical billing is a plus.
• Proficient in English (B2 or higher) and Spanish.
• High-end customer service professionals with excellent phone presence.

What We Offer

• Competitive salary based on experience.
• Paid training and holidays.
• Annual Performance Reviews and Salary increases available.
• Consistent full‐time schedule aligned with U.S. business hours.
• Stable on‐site role with long‐term growth potential.
• Future possibility of remote work after a year (Must meet HIPAA standards)

Snapscale has supported healthcare providers since ****.

The Mérida team is a dedicated delivery center built for long‑term growth.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using healthcare management software.
• Ability to work effectively in a team‑oriented environment.
• Attention to detail and problem‑solving skills.