Strategic Customer Service & Orders Specialist

3217 Carrier México, S.A. de C.V.

Santa Catarina

Sur place

MXN 260 000 - 420 000

Plein temps

Il y a 2 jours

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Résumé du poste

Carrier Global Corporation in Mexico is seeking a Customer Service Specialist to manage inquiries, coordinate order fulfillment, and collaborate with cross-functional teams to ensure timely delivery and operational excellence. You will interface with sales, production, warehouse, and logistics to resolve issues and maintain accurate records.

Strong SAP, planning, and English communication are essential for success in this role.

Qualifications

Bachelor’s degree or equivalent experience.
Minimum 3 years in Customer Service, Order Management, or related field.
Experience in manufacturing or industrial environments.
Advanced English communication (C1+).
Experience using SAP and strong planning and coordination skills.
Knowledge of logistics, shipping, invoicing and order fulfillment.

Responsabilités

Independently manage complex customer inquiries, requests and complaints via phone and email.
Coordinate with sales, production, warehouse, shipping and contract manufacturing to support orders.
Monitor and resolve issues related to orders, shipments, invoicing, and product availability.
Maintain accurate customer interaction records and update databases for reporting.
Identify opportunities to improve customer service processes and support on-time delivery.