Manufacturing Customer Service Specialist (SAP & Fulfillment)

Carrier Global Corporation; Santa Catarina; On-site; MXN 240,000 - 300,000; Full time

Benefits offered by this job

Competitive total rewards package

Job summary

Carrier Global Corporation is seeking a Customer Service Specialist in the Monterrey area to manage complex customer inquiries and coordinate with Sales, Production, and Logistics to ensure timely fulfillment and issue resolution.

You will maintain accurate records, support cross-functional teams, and contribute to on-time delivery and performance goals in a manufacturing environment. Strong SAP and English skills are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Skills

Customer service

Order management

Supply chain

Planning

Cross-functional

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Forecasting

Job description

Carrier Global Corporation is seeking a Customer Service Specialist in the Monterrey area to manage complex customer inquiries and coordinate with Sales, Production, and Logistics to ensure timely fulfillment and issue resolution.

You will maintain accurate records, support cross-functional teams, and contribute to on-time delivery and performance goals in a manufacturing environment. Strong SAP and English skills are required.