Global Customer Care Specialist - Hybrid (Monterrey)

Hempel A/S; Monterrey; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Christmas bonus

Medical Insurance (private)

Life Insurance

Annual Bonus

Pantry Card

Saving fund

Retirement Plan options

Job summary

Hempel is a global coatings company seeking a Customer Care Representative in Monterrey, Mexico. The role is onsite with hybrid option after training, reporting to the Customer Care Manager, and focused on delivering excellent service to customers across borders.

You will manage inquiries, orders, logistical updates, and data integrity while collaborating with Sales, Finance, and Logistics to meet KPIs and ensure compliance. English fluency is essential for daily duties.

Qualifications

• Proficient in both written and spoken English is required for this role.

Responsibilities

• Handle large customer inquiries including quotations, order placement, tracking, delivery status updates, product information and more.

Skills

Customer care

English proficiency

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

ERP software (Microsoft)

Job description

Hempel is a global coatings company seeking a Customer Care Representative in Monterrey, Mexico. The role is onsite with hybrid option after training, reporting to the Customer Care Manager, and focused on delivering excellent service to customers across borders.

You will manage inquiries, orders, logistical updates, and data integrity while collaborating with Sales, Finance, and Logistics to meet KPIs and ensure compliance. English fluency is essential for daily duties.