Order Management & Fulfillment Specialist

E-Solutions; Región Centro; On-site; MXN 334,800 - 446,400; Full time

Job summary

E-Solutions is seeking a Customer Service Administrator based in Mexico, Jalisco to support the entire order management process. You will work closely with various teams to ensure accurate processing, timely reporting, and effective communication with stakeholders.

This role involves managing order flows, monitoring inventory, resolving issues, and maintaining high customer satisfaction through precise data management.

Qualifications

• 2–3 years of experience in Customer Service, Order Management, or Supply Chain Operations.
• Strong understanding of Order Management processes.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Manage end-to-end order processing and lifecycle tracking.
• Review committed inventory and ensure accurate order allocation.
• Handle returns, damages, and order discrepancy processes.

Skills

Customer Service

Order Management

Inventory Management

Microsoft Excel

Communication Skills

Attention to Detail

Education

Bachelor’s degree or equivalent

Job description

E-Solutions is seeking a Customer Service Administrator based in Mexico, Jalisco to support the entire order management process. You will work closely with various teams to ensure accurate processing, timely reporting, and effective communication with stakeholders.

This role involves managing order flows, monitoring inventory, resolving issues, and maintaining high customer satisfaction through precise data management.