Order Entry Specialist, On-Time Delivery

Eaton Group; Santiago de Querétaro; On-site; MXN 201,000 - 268,000; Full time

Job summary

Eaton Group is seeking a Customer Service Coordinator to analyze and prioritize sales orders and ensure on-time delivery of products to customers. You will maintain effective communication with clients and internal teams to resolve issues and optimize order flow.

The role requires at least a bachelor's degree in engineering, about one year of professional experience, and intermediate English. CRM/SAP experience is preferred, with strong Microsoft Office skills and a customer-focused mindset.

Qualifications

• Bachelor's degree in Engineering is preferred.
• Approximately 1 year of professional experience.
• Intermediate English proficiency required; CRM and ERP experience preferred.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders’ acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer facing

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

CRM

ERP systems

Job description

Eaton Group is seeking a Customer Service Coordinator to analyze and prioritize sales orders and ensure on-time delivery of products to customers. You will maintain effective communication with clients and internal teams to resolve issues and optimize order flow.

The role requires at least a bachelor's degree in engineering, about one year of professional experience, and intermediate English. CRM/SAP experience is preferred, with strong Microsoft Office skills and a customer-focused mindset.