Customer Service Representative

Eaton; Santiago de Querétaro; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Eaton in Querétaro, Mexico is seeking a Customer Service Representative to provide a single point of contact for commercial support to distributors and sales engineers. You will interact with manufacturing plants and warehouses to manage multiple tasks effectively.

Responsibilities include fulfilling order management for distributors, delivering exceptional customer service via phone and email, and driving process improvements while maintaining Customer 360 tool usage.

Formación

• Bachelor degree in administration, international business, or related field.
• At least 2 years of customer interaction or support experience.
• Knowledge of CRM software or SAP; proficiency in Microsoft Office.
• Excellent written and verbal communication; intermediate to advanced English.

Responsabilidades

• Fulfill order management activities for distributors.
• Deliver exceptional customer service via phone and email; meet SLAs.
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Coordinate with finance to resolve customer credit requests.
• Support strategic accounts management and back order analysis.
• Ensure a clean, safe working environment per Eaton standards.

Conocimientos

Drive for results

Decision making

Collaborative style

Change champion

Business acumen

Personal development

Teamwork

Educación

Bachelor degree in administration, international business, or related.

Herramientas

CRM software

SAP

MS Office

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.What you’ll do:Job SummaryProvide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Job ResponsibilitiesA. Fulfill order management related activities for distributorsB. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)C. Identify and implement process improvementsD. Maintain daily usage of the Customer 360 toolE. Change notice managementF. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsG. Ability to handle high-pressure, fast-paced environment requiring diligence to detailH. Proven analytical and critical thinking skillsI. Ability to constructively manage conflicts and discrepancies towards positive resolutionJ. Prioritizing customer demand to assist with improved product flowK. Work with finance team to resolve customer credit requestsL. Strategic Accounts ManagementM. Back Order and Back Log AnalysisN. Correct assignment for other Divisions requestO. Portal webs maintenanceP. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.#LI-KL1Qualifications:Education level requiredBachelor degree in administration, international business, or related.Years and area of experience requiredMinimum 2 years customer interaction/support experienceTechnical knowledge• Knowledge of CRM software or SAP• Strong knowledge of Microsoft Office (word, excel, outlook)• Strong written and verbal communication skills• Intermediate to advanced English proficiencySkills:Soft skills• Drive for results• Makes Decisions & Solves Problems• Demonstrates a Collaborative Style• Promotes and Champions Change• Business Acumen• Pursues personal development• Team workAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.