Customer Fulfillment Analyst

Eaton; Ciudad Juárez; On-site; MXN 350,000 - 550,000; Full time

Job summary

Eaton in Ciudad Juárez, Mexico, seeks a Customer Fulfillment Analyst to transform order management data into actionable insights. You will monitor on-time delivery, analyze customer demand, and support cross-functional teams to improve service levels.

Responsibilities include developing Power BI dashboards, identifying risks, and coordinating with Planning, Manufacturing, and Sales to drive corrective actions and growth opportunities. Fluency in English is required.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• At least 3 years of analytics, planning, or supply chain experience.
• Experience translating ERP data into insights.
• Advanced proficiency in Microsoft Excel.
• Advanced English language skills.

Responsibilities

• Analyze fulfillment performance and delivery trends to identify risks.
• Develop Power BI dashboards and reports for visibility.
• Collaborate with cross-functional teams to resolve service issues.
• Maintain KPI reviews and executive summaries on on-time delivery and backlog.
• Support process improvements to boost customer satisfaction and efficiency.
• Coordinate data collection for business reviews.

Skills

Analytical skills

Data interpretation

Communication skills

Excel

Power BI

Cross-functional collaboration

Attention to detail

Time management

Education

Bachelor's degree in Business/Supply Chain/Engineering

Tools

SAP

Oracle

ERP systems

Job description

Eaton’s Corporate Sector division is currently seeking a Customer Fulfillment Analyst.What you’ll do:PRIMARY FUNCTIONAnalyzes customer fulfillment performance, order management trends, and customer experience data to provide actionable insights that improve on-time delivery, customer satisfaction, and business performance. Collaborates with Product Management, Planning, Manufacturing, Supply Chain, Operations, Sales, Eaton Care, and Customer Fulfillment leadership to identify risks, uncover root causes, and recommend corrective actions. Develops reporting tools, dashboards, and performance analytics that improve visibility, drive accountability, and support fact-based decision making across the Bussmann organization.ESSENTIAL FUNCTIONSMaintains an order fulfillment exception tracker to monitor past-due, orders at risk, large orders, and high-priority customer orders, ensuring timely follow-up, escalation, and resolution with responsible stakeholders. Analyzes customer demand, allocated quantities, planned shipments and actual delivery performance to identify gaps against customer commitments and provide visibility to fulfillment risks.Develops and maintains Power BI dashboards, scorecards, and reports that provide visibility to customer fulfillment, customer experience, and growth-related metrics.Monitors customer allocation performance against requested demand, identifies allocation gaps and exceptions, and provides analysis to support prioritization decisions and customer fulfillment strategies. Review month-over-month trends to improve transparency, consistency, and accountability in supply, demand and allocation execution. Monitors adherence to lead-time policies, identifying exceptions and coordinating corrective actions with relevant functionsInvestigates customer fulfillment issues and performs root cause analysis to identify systemic process gaps and improvement opportunities.Partners with Planning, Operations, Manufacturing, Product Management, Supply Chain, Sales, Eaton Care, and Customer Fulfillment leadership to gather information and support resolution of customer service challenges.Prepares recurring KPI reviews and executive summaries related to on-time delivery, backlog performance, customer experience, and order management effectiveness.Evaluates customer demand trends, incremental business opportunities, and fulfillment capabilities to support growth initiatives, customer planning and cross-functional business decisions.Supports Voice of Customer initiatives by collecting, organizing, and analyzing customer experience data and feedback.Coordinates data collection and reporting required for business reviews, customer reviews, and strategic growth initiatives.Recommend process improvements based on analytical findings to improve customer satisfaction, operational efficiency, and fulfillment performance.Develops and maintains standardized work instructions, reporting methodologies, and process documentation to promote consistency, scalability and knowledge retention.#LI-KL1Qualifications:BASIC QUALIFICATIONSBachelor's degree in Business, Supply Chain, Operations, Data Analytics, Engineering, Finance, or a related field..Minimum of three years of experience in business analytics, supply chain, planning, operations, customer service, product management support, or a related function.Minimum of three years of experience on manufacturing or supply chain operationsAbility to work with ERP data and translate operational data into business insightsExperience with data analysis and reporting tools.Strong proficiency in Microsoft Excel.Advanced English proficiencyPREFERRED QUALIFICATIONSExperience with Power BI and data visualization tools.Experience with SAP, Oracle, or another ERP system.Experience supporting customer service, planning, or supply chain functions.Lean, Continuous Improvement, or Six Sigma experience.Skills:POSITION CRITERIAStrong analytical and problem-solving skills.Ability to translate complex data into actionable business insights.Strong written and verbal communication skills.Advanced Microsoft Excel capabilities and working knowledge of Power BI.Ability to work across functions and influence stakeholders through data and fact-based recommendations.Strong organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.Customer-focused mindset with the ability to identify trends, risks, and opportunities proactively.Ability to work effectively both independently and as part of a cross-functional team.Demonstrated commitment to data accuracy, confidentiality, and reporting discipline.All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.