Customer Fulfillment Analyst

Eaton Group; Ciudad Juárez; On-site; MXN 300,000 - 460,000; Full time

Job summary

The Eaton Customer Fulfillment Analyst role in Ciudad Juárez analyzes orders and delivery performance to drive on-time delivery and customer satisfaction. You will develop Power BI dashboards, collaborate across planning, manufacturing, sales, and leadership to translate data into actionable insights.

Applicants should have a Bachelor’s degree and at least three years in analytics or supply chain, with strong Excel and English skills.

Qualifications

• Bachelor's degree required in a related field.
• Minimum of three years in business analytics, supply chain, planning, operations, customer service, or a related function.
• Minimum of three years of experience on manufacturing or supply chain operations
• Ability to work with ERP data and translate operational data into business insights
• Experience with data analysis and reporting tools.
• Strong proficiency in Microsoft Excel.
• Advanced English proficiency

Responsibilities

• Maintain an order fulfillment exception tracker to monitor past‑due orders and high-priority orders.
• Develops and maintains Power BI dashboards, scorecards, and reports for fulfillment and customer experience metrics.
• Monitor allocation performance, identify gaps, and support prioritization decisions.
• Investigate fulfillment issues and perform root cause analysis.
• Partner with multiple functions to gather information and resolve customer service challenges.
• Prepare recurring KPI reviews and executive summaries on delivery and backlog.
• Evaluate demand trends and opportunities to support growth initiatives.
• Support Voice of Customer initiatives by analyzing customer feedback.
• Coordinate data collection and reporting for business reviews and strategic initiatives.
• Recommend process improvements to boost satisfaction and efficiency.
• Develop and maintain standardized work instructions and reporting methodologies.

Skills

Analytical thinking

Data analysis

Power BI

Excel

ERP data

English proficiency

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, Operations, Data Analytics, Engineering, Finance, or related field

Tools

Power BI

SAP

Oracle

ERP systems

Job description

Eaton’s Corporate Sector division is currently seeking a Customer Fulfillment Analyst.

What you’ll do:

PRIMARY FUNCTION

Analyzes customer fulfillment performance, order management trends, and customer experience data to provide actionable insights that improve on-time delivery, customer satisfaction, and business performance. Collaborates with Product Management, Planning, Manufacturing, Supply Chain, Operations, Sales, Eaton Care, and Customer Fulfillment leadership to identify risks, uncover root causes, and recommend corrective actions. Develops reporting tools, dashboards, and performance analytics that improve visibility, drive accountability, and support fact‑based decision making across the Bussmann organization.

ESSENTIAL FUNCTIONS

• Maintains an order fulfillment exception tracker to monitor past‑due, orders at risk, large orders, and high‑priority customer orders, ensuring timely follow‑up, escalation, and resolution with responsible stakeholders. Analyzes customer demand, allocated quantities, planned shipments and actual delivery performance to identify gaps against customer commitments and provide visibility to fulfillment risks.
• Develops and maintains Power BI dashboards, scorecards, and reports that provide visibility to customer fulfillment, customer experience, and growth‑related metrics.
• Monitors customer allocation performance against requested demand, identifies allocation gaps and exceptions, and provides analysis to support prioritization decisions and customer fulfillment strategies. Review month‑over‑month trends to improve transparency, consistency, and accountability in supply, demand and allocation execution. Monitors adherence to lead‑time policies, identifying exceptions and coordinating corrective actions with relevant functions.
• Investigates customer fulfillment issues and performs root cause analysis to identify systemic process gaps and improvement opportunities.
• Partners with Planning, Operations, Manufacturing, Product Management, Supply Chain, Sales, Eaton Care, and Customer Fulfillment leadership to gather information and support resolution of customer service challenges.
• Prepares recurring KPI reviews and executive summaries related to on‑time delivery, backlog performance, customer experience, and order management effectiveness.
• Evaluates customer demand trends, incremental business opportunities, and fulfillment capabilities to support growth initiatives, customer planning and cross‑functional business decisions.
• Supports Voice of Customer initiatives by collecting, organizing, and analyzing customer experience data and feedback.
• Coordinates data collection and reporting required for business reviews, customer reviews, and strategic growth initiatives.
• Recommend process improvements based on analytical findings to improve customer satisfaction, operational efficiency, and fulfillment performance.
• Develops and maintains standardized work instructions, reporting methodologies, and process documentation to promote consistency, scalability and knowledge retention.

#LI-KL1

Qualifications:

BASIC QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Operations, Data Analytics, Engineering, Finance, or a related field..
• Minimum of three years of experience in business analytics, supply chain, planning, operations, customer service, product management support, or a related function.
• Minimum of three years of experience on manufacturing or supply chain operations
• Ability to work with ERP data and translate operational data into business insights
• Experience with data analysis and reporting tools.
• Strong proficiency in Microsoft Excel.
• Advanced English proficiency

PREFERRED QUALIFICATIONS

• Experience with Power BI and data visualization tools.
• Experience with SAP, Oracle, or another ERP system.
• Experience supporting customer service, planning, or supply chain functions.
• Lean, Continuous Improvement, or Six Sigma experience.

Skills:

POSITION CRITERIA

• Strong analytical and problem‑solving skills.
• Ability to translate complex data into actionable business insights.
• Strong written and verbal communication skills.
• Advanced Microsoft Excel capabilities and working knowledge of Power BI.
• Ability to work across functions and influence stakeholders through data and fact‑based recommendations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused mindset with the ability to identify trends, risks, and opportunities proactively.
• Ability to work effectively both independently and as part of a cross‑functional team.
• Demonstrated commitment to data accuracy, confidentiality, and reporting discipline.

All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.