Order Entry Specialist EESS

Eaton Group; Santiago de Querétaro; On-site; MXN 201,000 - 268,000; Full time

Job summary

Eaton Group is seeking a Customer Service Coordinator to analyze and prioritize sales orders and ensure on-time delivery of products to customers. You will maintain effective communication with clients and internal teams to resolve issues and optimize order flow.

The role requires at least a bachelor's degree in engineering, about one year of professional experience, and intermediate English. CRM/SAP experience is preferred, with strong Microsoft Office skills and a customer-focused mindset.

Qualifications

• Bachelor's degree in Engineering is preferred.
• Approximately 1 year of professional experience.
• Intermediate English proficiency required; CRM and ERP experience preferred.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders’ acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer facing

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

CRM

ERP systems

Job description

Insert sentence or two about what the business does/manufactures. Example – We are a leader in…

Insert Unique Benefit information (if relevant). Example – Field Service Representative roles offer company car and guaranteed 40-hour paid week.

What you’ll do:

Job Summary:

Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders’ acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Qualifications:

• Bachelor's degree in Engineering preferred
• Minimum of one year of professional experience
• Intermediate level of English proficiency
• Experience with CRM and ERP systems preferred
• Experience interacting with customers

Skills:

• customer facing - strong communications skills, proficiency with Microsoft Office Tools

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.