Customer Experience Specialist - Fast-Paced Call Center

Eaton Group; Santiago de Querétaro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Eaton is seeking a Call Center Agent to provide single point of contact for commercial support to distributors and sales engineers, interacting with Eaton’s plants and warehouses. You will manage multiple tasks and deliver timely information to ensure customer satisfaction.

The role requires a Bachelor's degree and at least two years of customer interaction experience, with strong English, CRM/SAP, and MS Office skills to drive process improvements and seamless communication.

Formación

• Bachelor's degree required.
• Minimum 2 years of customer interaction experience.

Responsabilidades

• Fulfill order management activities for distributors.
• Deliver exceptional Customer Service to meet phone/email metrics and SLAs.
• Identify and implement process improvements.
• Maintain daily use of the Customer 360 tool.
• Change notice management.
• Ensure efficient information flow to meet customer needs and performance expectations.
• Handle high-pressure environments with attention to detail.
• Demonstrate analytical and critical thinking skills.
• Constructively manage conflicts for positive resolution.
• Prioritize customer demand to improve product flow.
• Collaborate with finance to resolve customer credit requests.

Conocimientos

CRM software

MS Office

English proficiency

Verbal communication

Written communication

Vista/VOTW/Mentor

Educación

Bachelor's degree

Herramientas

SAP

Vista/VOTW/Mentor

MS Office Suite

Descripción del empleo

Eaton is seeking a Call Center Agent to provide single point of contact for commercial support to distributors and sales engineers, interacting with Eaton’s plants and warehouses. You will manage multiple tasks and deliver timely information to ensure customer satisfaction.

The role requires a Bachelor's degree and at least two years of customer interaction experience, with strong English, CRM/SAP, and MS Office skills to drive process improvements and seamless communication.