Jr Customer service representative

Eaton Corporation; Tijuana; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Eaton Corporation in Tijuana, Mexico is seeking a Jr Customer Service Representative to provide outstanding support, manage orders, and coordinate with Planning and Shipping to ensure on-time deliveries.

The role emphasizes accurate data entry, effective communication with customers, and generating reports on orders and sales. Candidates should have a bachelor's degree and at least 1 year in manufacturing customer service, with English proficiency and good Excel skills.

Formación

• Bachelor's degree in admin/ business/ logistics or related.
• Minimum 1 year of customer service experience in a manufacturing environment.
• Professional English communication; strong written and verbal skills.
• Intermediate Excel skills; SAP knowledge is a plus.

Responsabilidades

• Follow up on daily production lines to ensure timely shipment from the plant.
• Serve as the primary liaison between Planning, Shipping, and the Customer to coordinate daily shipments.
• Act as the main point of contact for customer inquiries regarding order status, lead times, pricing, and related matters through phone calls and email communication.
• Generate and maintain reports on open orders, sales, and other reports as required.
• Enter and maintain customer orders accurately and efficiently in the system.
• Process customer requests such as return orders, credit memos, and debit memos.
• Ensure all activities comply with company policies, procedures, ethical standards, and legal requirements.
• Perform other duties and responsibilities as assigned by the Supervisor and Management.

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Microsoft Excel

English proficiency

Educación

Bachelor's degree in administration / business / logistics / commerce

Herramientas

SAP

Descripción del empleo

Eaton’s IS VEH EMB division is currently seeking a Jr Customer service representative.

What you’ll do:

Primary Function:

To provide outstanding customer service and effective order management by ensuring accurate order processing, maintaining constant communication with customers, coordinating with internal departments to meet delivery requirements, and supporting daily operations to achieve high levels of customer satisfaction and operational efficiency.

Essential Functions:

• Follow up on daily production lines to ensure timely shipment from the plant.
• Serve as the primary liaison between Planning, Shipping, and the Customer to coordinate daily shipments.
• Act as the main point of contact for customer inquiries regarding order status, lead times, pricing, and related matters through phone calls and email communication.
• Generate and maintain reports on open orders, sales, and other reports as required.
• Enter and maintain customer orders accurately and efficiently in the system.
• Process customer requests such as return orders, credit memos, and debit memos.
• Ensure all activities comply with company policies, procedures, ethical standards, and legal requirements.
• Perform other duties and responsibilities as assigned by the Supervisor and Management.

#LI-KL1

Qualifications:

Basic qualifications

Bachelor's degree required in adminstration, business, logistics, commerce, or related.

Years and area of experience required

Minimum 1 year of customer service experience in a manufacturing environment.

Technical knowledge

• Professional working proficiency in English with the ability to communicate fluently and effectively in both verbal and written interactions with customers and internal stakeholders.
• Intermediate Microsoft Office skills, particularly Excel.

SAP knowledge preferred.

Soft skills

• Responsible
• Strong sense of urgency
• Attention to detail
• Problem‑solving skills
• Excellent verbal and written communication skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.