Order Entry Specialist

Eaton; Santiago de Querétaro; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

Eaton in Mexico is seeking an Order Entry Specialist to receive, analyze and process customer orders via email, fax or EDI, ensuring accuracy and timely entry. You will verify order details against quotes and POs, maintain order schedules, resolve pricing or quoting issues with other departments, and apply correct shipment and commission rules.

A Bachelor degree and at least 1 year of customer interaction, plus SAP or Vista experience, are required; strong English and proficiency with office

Formación

• Bachelor's degree required.
• At least 1 year of customer interaction/support experience.
• Experience with SAP and/or Vista.
• Strong English communication and proficient in office software.

Responsabilidades

• Receive, analyze, enter and process orders promptly.
• Verify order accuracy against quotes and PO.
• Maintain daily order schedules and report progress.
• Coordinate with departments to resolve pricing and quoting issues.
• Apply correct shipment and notification requirements and sales credits.
• Support process improvements and cross-training.

Conocimientos

Customer interaction

Adaptability

Teamwork

Relationship building

Educación

Bachelor degree

Herramientas

SAP

Vista

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Order Entry Specialist.What you’ll do:Primary Responsibilities include receiving, analyzing, entering and processing incoming orders on a timely basis while maintaining customer service center and ISO quality standards. Orders generally received via email, fax, or EDI.Job ResponsibilitiesA. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.B. Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.C. Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.D. Close communication with other departments to solve issues about pricing and quoting.E. Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.F. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.Qualifications:Education level required• Bachelor degree necessary.Years and area of experience required• Minimum 1 year customer interaction/support experienceTechnical knowledge• Experience with SAP and/or Vista/• Excellent understood and manage of computer packages, web pages and emails/ Ability to read, listen and write in EnglishSkills:Soft skills• Easy adaptability to different work and cultural environments / team work / Good relationships with internal and external customerAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.