Order & Delivery Champion - Customer Service Pro

SmartRecruiters, Inc.; Villa de Pozos; Presencial; MXN 210.000 - 330.000; Jornada completa

Descripción de la vacante

Continental is seeking a Customer Service Representative to provide exceptional support and ensure a smooth order-to-delivery process in Mexico. You will be the primary contact for customers, managing purchase orders in SAP, resolving issues, and coordinating with Production, Logistics, and Finance to ensure timely delivery and accurate invoicing.

The role requires a bachelor's degree in business or related field, English and Spanish fluency, and experience with ERP/CRM platforms (SAP and

Formación

• Bachelor's degree in Business Administration, International Business, Supply Chain, or related field.
• Experience in Customer Service, Order Management, Sales Support or related roles.
• Experience with ERP and CRM platforms, preferably SAP and Salesforce.
• Fluency in English and Spanish (written and verbal).
• Strong organizational and multitasking abilities.

Responsabilidades

• Receive, review, and enter customer purchase orders into SAP system.
• Monitor and follow up on sales orders during fulfillment.
• Coordinate with Production, Planning, Logistics and Shipping for on-time delivery.
• Resolve customer inquiries, requests and complaints promptly and professionally.
• Create, update, and close customer cases in Salesforce CRM.
• Handle calls via the 8x8 phone system.
• Track order status, shipments, and delivery performance with updates.
• Collaborate with Accounting on invoicing and payment questions.
• Investigate concerns and implement solutions to improve satisfaction.
• Escalate issues and drive cross-functional resolution.
• Maintain accurate customer records in company systems.
• Support process improvements for customer experience and efficiency.
• Adhere to company policies, procedures, and service standards.

Conocimientos

ERP SAP

Salesforce CRM

Phone systems

English

Spanish

Customer service

Microsoft Excel

Cross-functional collaboration

Educación

Bachelor's degree in Business Administration / International Business / Supply Chain

Herramientas

SAP

Salesforce

8x8

Descripción del empleo

Continental is seeking a Customer Service Representative to provide exceptional support and ensure a smooth order-to-delivery process in Mexico. You will be the primary contact for customers, managing purchase orders in SAP, resolving issues, and coordinating with Production, Logistics, and Finance to ensure timely delivery and accurate invoicing.

The role requires a bachelor's degree in business or related field, English and Spanish fluency, and experience with ERP/CRM platforms (SAP and