Order Management Analyst (Bilingual)

Capgemini; Aguascalientes; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Capgemini is seeking an Order Management Analyst (Bilingual) to join our global supply chain team in Mexico. You will support the end-to-end order fulfillment, ensuring orders are processed accurately and delivered on time, coordinating with Supply Chain, Logistics, Planning, Production, and Finance.

You will manage orders in SAP, monitor statuses through delivery, and provide timely customer support on inquiries, changes, and invoicing.

Formación

• 2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field.
• Experience working with SAP.
• Strong Microsoft Excel skills.
• Advanced English proficiency (B2-C1).
• Strong communication, problem‑solving, and organizational skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsabilidades

• Process, validate, and manage customer purchase orders in SAP.
• Monitor order status from receipt through successful delivery.
• Coordinate with internal teams to ensure product availability and on‑time fulfillment.
• Support customers with inquiries related to orders, deliveries, and invoicing.
• Manage order changes, cancellations, and updates.
• Maintain accurate order and customer information within SAP and other internal systems.
• Track service performance metrics and prepare operational reports.
• Identify potential delivery risks and proactively escalation issues when needed.
• Ensure compliance with established service levels and operational KPIs.

Conocimientos

Excel

English (B2-C1)

Communication

Problem solving

Organizational skills

Herramientas

SAP

Descripción del empleo

Order Management Analyst (Bilingual)

About the Role

We are looking for an Order Management Analyst to join our team and support the end-to-end order fulfillment process. This role is responsible for ensuring customer orders are processed accurately and delivered on time while coordinating closely with cross-functional teams across Supply Chain, Logistics, Planning, Production, and Finance.

Key Responsibilities

Process, validate, and manage customer purchase orders in SAP. Monitor order status from receipt through successful delivery. Coordinate with internal teams to ensure product availability and on‑time fulfillment. Support customers with inquiries related to orders, deliveries, and invoicing. Manage order changes, cancellations, and updates. Maintain accurate order and customer information within SAP and other internal systems. Track service performance metrics and prepare operational reports. Identify potential delivery risks and proactively escalation issues when needed. Ensure compliance with established service levels and operational KPIs.

Qualifications

2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field. Experience working with SAP. Strong Microsoft Excel skills. Advanced English proficiency (B2-C1). Strong communication, problem‑solving, and organizational skills. Ability to manage multiple priorities in a dynamic environment.

What You'll Bring

Customer‑centric mindset. Attention to detail and analytical thinking. Strong collaboration and stakeholder management skills. Ability to work effectively in a cross‑functional and global environment.