Operations Supervisor, Shared Services — Logistics Lead

Uber-Freight-4; Monterrey; On-site; MXN 420,000 - 620,000; Full time

Job summary

Uber Freight is seeking an Operations Supervisor for Shared Services in Monterrey, NL, Mexico. You will manage a team focused on planning, on-time delivery, cost control, and exceptional customer communication, collaborating with US/Canada stakeholders to meet business needs.

The role emphasizes data-driven efficiency and root-cause analysis to improve processes and exceed customer expectations, with cross-cultural collaboration as a must for managers and team members.

Qualifications

• Advanced English, verbal and written.
• 3 years of LOGISTICS experience WITH increasing level of responsibility.

Responsibilities

• Supervise day-to-day activities of team members
• Schedule staff and distribute workload- work closely with US and/or Canadian stakeholders to meet business requirements
• Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities
• Ensure team members meet daily goals and monitor individual and team performance
• Develop, implement and maintain effective processes
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement
• Develop and distribute customer and internal performance management reports
• Develop strong relationships across organization
• Develop team members by providing training opportunities, projects, mentoring and coaching
• Create and maintain strong team culture in line with Uber Freight values and behaviors

Skills

Advanced English

Logistics experience

Job description

Uber Freight is seeking an Operations Supervisor for Shared Services in Monterrey, NL, Mexico. You will manage a team focused on planning, on-time delivery, cost control, and exceptional customer communication, collaborating with US/Canada stakeholders to meet business needs.

The role emphasizes data-driven efficiency and root-cause analysis to improve processes and exceed customer expectations, with cross-cultural collaboration as a must for managers and team members.