On-Site Logistics Operations Specialist II

Uber Freight; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Uber Freight in Monterrey, MX is seeking a dedicated Operations Specialist to support daily transportation operations, ensuring accurate planning, shipment execution, tracking, and documentation through to final delivery. You will interact with customers, carriers, and internal teams to maintain service levels and drive efficiencies.

Responsibilities include monitoring shipments, updating TMS data, managing contingencies, and analyzing KPIs to prevent disruptions.

Qualifications

• Working knowledge of Transportation Management Systems (TMS).
• Understanding of transportation and logistics operations, including shipment lifecycle management.
• Knowledge of cross-border transportation processes between Mexico and the United States.
• Understanding of carrier management, shipment visibility, and transportation performance metrics.
• Familiarity with import/export operational processes and customs status monitoring.
• Knowledge of customer service principles and stakeholder management.
• Understanding of transportation documentation requirements and freight movement processes.
• Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and Word.

Responsibilities

• Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
• Maintain accurate load status and shipment milestones within the TMS.
• Perform planning activities and ensure all orders are scheduled within required timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks that could impact service levels.
• Escalate service failures, capacity concerns, and operational issues to leadership when required.
• Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
• Support implementation activities, pilot programs, and peak season operational planning initiatives.

Skills

TMS

Shipment tracking

Cross-border logistics

Carrier management

KPI monitoring

Customer communication

Documentation management

Excel

Education

Bachelor's Degree

Tools

TMS

Microsoft Excel

Job description

Uber Freight in Monterrey, MX is seeking a dedicated Operations Specialist to support daily transportation operations, ensuring accurate planning, shipment execution, tracking, and documentation through to final delivery. You will interact with customers, carriers, and internal teams to maintain service levels and drive efficiencies.

Responsibilities include monitoring shipments, updating TMS data, managing contingencies, and analyzing KPIs to prevent disruptions.