Logistics Ops Specialist - Shipment Tracking

Uber-Freight-4; Monterrey; On-site; MXN 335,000 - 580,000; Full time

Job summary

Uber Freight in Monterrey, NL is seeking a full-time on-site Transportation Operations Specialist. You will support daily transportation operations, focusing on accurate planning, shipment execution, tracking, and documentation management through to final delivery, reporting to the Associate Manager.

Responsibilities include proactive communication with customers, carriers, facilities, and internal teams; maintaining shipment visibility; monitoring KPIs; and helping implement process

Qualifications

• Experience with Transportation Management Systems (TMS) and logistics operations.
• Understanding of cross-border Mexico–US shipments.
• Knowledge of carrier management and shipment visibility metrics.
• Proficient in Microsoft Office (Excel, Outlook, Teams, Word).

Responsibilities

• Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
• Maintain load status and shipment milestones within the TMS.
• Perform planning activities and ensure all orders are scheduled within required timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks that could impact service levels.
• Escalate service failures, capacity concerns, and operational issues to leadership when required.
• Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
• Support implementation activities, pilot programs, and peak season operational planning initiatives.

Skills

TMS knowledge

Logistics operations

Cross-border MX/US

Carrier management

Shipment visibility

Documentation

Customer service

Excel proficiency

Customs monitoring

Education

Bachelor's Degree

Tools

TMS software

Job description

Uber Freight in Monterrey, NL is seeking a full-time on-site Transportation Operations Specialist. You will support daily transportation operations, focusing on accurate planning, shipment execution, tracking, and documentation management through to final delivery, reporting to the Associate Manager.

Responsibilities include proactive communication with customers, carriers, facilities, and internal teams; maintaining shipment visibility; monitoring KPIs; and helping implement process