Logistics Support Specialist I: Carrier & Customer Care

Monterrey En Uber Freight; Monterrey; On-site; MXN 180,000 - 260,000; Full time

Job summary

Uber Freight's Monterrey Center of Excellence is seeking a dedicated coordinator to support U.S. and Canada operations by entering shipment data, scheduling appointments, tracking shipments, and resolving delivery exceptions.

You will work with a team of 10-20, collaborating with multiple groups to deliver outstanding service to carriers and customers. The role operates Monday-Friday with various shifts, observing Mexican holidays while aligning with U.S. holidays.

Qualifications

• Advanced English (spoken and written).
• 1 year of customer-facing experience or a bachelor’s degree.

Responsibilities

• Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.
• Apply problem-solving skills to support carriers, customers, and business operations.
• Escalate cases when needed and clearly explain resolutions to improve processes.
• Share ideas that enhance efficiency and the carrier/customer experience.
• Support additional operational tasks as assignee.

Skills

Advanced English (spoken and written)

Customer-facing experience

Education

Bachelor’s degree

Job description

Uber Freight's Monterrey Center of Excellence is seeking a dedicated coordinator to support U.S. and Canada operations by entering shipment data, scheduling appointments, tracking shipments, and resolving delivery exceptions.

You will work with a team of 10-20, collaborating with multiple groups to deliver outstanding service to carriers and customers. The role operates Monday-Friday with various shifts, observing Mexican holidays while aligning with U.S. holidays.