Logistics Customer Support Specialist

Uber Freight; Monterrey; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey seeks a Logistics Coordinator to support day-to-day planning, booking, shipping, and tracking shipments. You will manage carrier relationships through constant communication to monitor load status and proactively ensure on-time performance, while keeping the TMS updated with load status and planning all loads.

This role requires strong Excel skills, knowledge of Mexico and US logistics, and excellent English communication.

Formación

• Knowledge of Microsoft tools and ability to leverage Excel and MS programs.
• Geographical knowledge of Mexico and US; mileage understanding related to time.
• General knowledge of rail, full truckload and less-than truckload logistics.
• Intermediate knowledge of Microsoft Excel.
• Effective analytical and problem-solving capabilities.
• Advanced English written, oral, and presentation communication skills.

Responsabilidades

• Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
• Maintain cooperative and professional work relationships with all stakeholders, including customers, carriers and colleagues.
• Communicate service issues to Uber Freight management.
• Demonstrate ownership of assigned segments of business.

Conocimientos

Microsoft Excel

MS Office suite

Geography knowledge

Rail/Truckload/LTL logistics

Analytical skills

English communication

Descripción del empleo

Uber Freight in Monterrey seeks a Logistics Coordinator to support day-to-day planning, booking, shipping, and tracking shipments. You will manage carrier relationships through constant communication to monitor load status and proactively ensure on-time performance, while keeping the TMS updated with load status and planning all loads.

This role requires strong Excel skills, knowledge of Mexico and US logistics, and excellent English communication.