Bilingual Logistics Support Specialist I - Onsite Monterrey

Uber Freight; Monterrey; On-site; MXN 156,000 - 234,000; Full time

Job summary

Uber Freight is seeking a Customer Support Specialist I for our Monterrey Center of Excellence. You will support U.S. and Canada operations with data entry, scheduling, tracking, and resolving delivery exceptions, working with a team of 10–20. This onsite role requires strong English and customer-facing experience.

You will collaborate across groups to deliver outstanding service to carriers and customers, with shifts Monday–Friday and holiday coverage as needed.

Qualifications

• Advanced English (spoken and written).
• 1 year of customer-facing experience or a bachelor’s degree.

Responsibilities

• Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.
• Apply problem-solving skills to make decisions that support carriers, customers, and business operations.
• Escalate cases when needed and clearly explain resolutions to improve processes.
• Share ideas that enhance efficiency and the carrier/customer experience.
• Support additional operational tasks as assignee.

Skills

Advanced English

Customer-facing experience

Education

Bachelor's degree

Job description

Uber Freight is seeking a Customer Support Specialist I for our Monterrey Center of Excellence. You will support U.S. and Canada operations with data entry, scheduling, tracking, and resolving delivery exceptions, working with a team of 10–20. This onsite role requires strong English and customer-facing experience.

You will collaborate across groups to deliver outstanding service to carriers and customers, with shifts Monday–Friday and holiday coverage as needed.