Operations Supervisor - Shared Services - Monterrey

Uber Freight; Monterrey; On-site; MXN 400,000 - 640,000; Full time

Job summary

Uber Freight in Monterrey, Mexico seeks an Operations Supervisor to lead a team in designing, executing, and reporting standard work processes for on-time freight delivery and cost control. You will use data to drive efficiency and apply root cause analysis to improve processes, working with stakeholders in the US and/or Canada.

The role focuses on planning, performance monitoring, and developing team capabilities, with a strong emphasis on cross-cultural collaboration and customer communication.

Qualifications

• Advanced English, verbal and written.
• 3 years of LOGISTICS experience with increasing responsibility.

Responsibilities

• Supervise day-to-day activities of team members.
• Schedule staff and distribute workload with US/Canada stakeholders.
• Cover work for team members; up to 30% production responsibilities.
• Ensure daily goals are met and monitor performance.
• Develop, implement and maintain effective processes.
• Generate ideas to improve efficiency and customer experience.
• Develop and distribute performance reports for customers and internal use.
• Build strong relationships across the organization.
• Provide training, mentoring, and coaching to team members.
• Foster a strong team culture aligned with Uber Freight values.

Skills

Advanced English

Job description

About The Role

The Operations Supervisor is responsible for managing a team while designing, executing, and reporting on standard work processes to ensure freight transportation service expectations are met and exceeded. The team is responsible for functions like planning and on-time delivery of customer freight while controlling costs and providing excellent customer communication. The ideal candidate can use statistical data to drive efficiency as well as use root cause analysis tools to improve business processes and exceed customer expectations.This associate manager will work closely with stakeholders in the US and/or Canada. Cross-cultural collaboration is a must for manager and team members.

Schedule: FT

Job Type: On-site

Salary Type: Salary

Job Level: M1

Req #: 3343

About The Role

The Operations Supervisor is responsible for managing a team while designing, executing, and reporting on standard work processes to ensure freight transportation service expectations are met and exceeded. The team is responsible for functions like planning and on-time delivery of customer freight while controlling costs and providing excellent customer communication. The ideal candidate can use statistical data to drive efficiency as well as use root cause analysis tools to improve business processes and exceed customer expectations.This associate manager will work closely with stakeholders in the US and/or Canada. Cross-cultural collaboration is a must for manager and team members.

What The Candidate Will Do

• Supervise day-to-day activities of team members
• Schedule staff and distribute workload - work closely with US and/or Canadian stakeholders to meet business requirements
• Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities
• Ensure team members meet daily goals and monitor individual and team performance
• Develop, implement and maintain effective processes
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement
• Develop and distribute customer and internal performance management reports
• Develop strong relationships across organization
• Develop team members by providing training opportunities, projects, mentoring and coaching
• Create and maintain strong team culture in line with Uber Freight values and behaviors

Basic Qualifications

• Advanced English, verbal and written
• 3 years of LOGISTICS (transportation management, brokerage, warehouse, supply chain, etc.) experience WITH increasing level of responsibility.

Preferred Qualifications

• Ability to anticipate and resolve problems using root cause analysis to prevent recurrence.
• Ability to establish priorities, work independently and proceed with objectives without supervision.
• Excellent people skills, communication, and organizational skills.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more atwww.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.