Consumer Operations Specialist: Scale & Impact

Stripe; Ciudad de México; Presencial; MXN 335.000 - 614.000; Jornada completa

Descripción de la vacante

Stripe in Mexico City is seeking a customer operations specialist to help troubleshoot external user issues and drive scalable processes. You will analyze workflows, work with cross-functional teams to refine product messaging, and support thousands of Stripe users as the company expands in Latin America.

Ideal candidates have strong communication, a user-first mindset, and a passion for solving problems in a fast-paced office environment.

Formación

• Customer service experience and strong communication skills.
• Ability to analyze processes and solve problems.
• Experience working with internal and external users.

Responsabilidades

• Troubleshoot and resolve external user issues
• Analyze processes and drive scalable improvements
• Collaborate with Stripe teams to improve product messaging
• Gain insights into how thousands of businesses scale with Stripe
• Support the organization to build a new team and culture

Conocimientos

Customer service

Communication

Problem solving

Cross-team collaboration

Organized

Herramientas

CRM systems

Descripción del empleo

Stripe in Mexico City is seeking a customer operations specialist to help troubleshoot external user issues and drive scalable processes. You will analyze workflows, work with cross-functional teams to refine product messaging, and support thousands of Stripe users as the company expands in Latin America.

Ideal candidates have strong communication, a user-first mindset, and a passion for solving problems in a fast-paced office environment.