Customer Support & Operations Specialist

Stripe; Ciudad de México; Presencial; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Mexico City

Descripción de la vacante

Stripe in Mexico City is seeking an Operations Associate to help deliver a best-in-class social media support experience. The role will involve handling customer issues across channels, coordinating with teams, and escalating critical incidents with a user-first mindset.

You’ll work in a fast-paced, collaboration-first environment, joining a growing team responsible for scale, process improvements, and building an operations culture.

Formación

• Excellent communication skills and ability to resolve issues clearly.
• Strong analytical thinking with a process-oriented approach.
• Proven execution capability in a fast-paced environment.
• Cross-team collaboration and willingness to work with external partners.

Responsabilidades

• Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, LinkedIn, Facebook, and others).
• Help resolve issues escalated via social media, including technical product questions, and work to prevent those issues from happening again.
• Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset.
• Coordinate executive escalations from Stripe's leaders with other teams.
• Contribute to and manage new programs focused on improving the Stripe user experience.
• Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users.
• Be part of building a brand-new team and operational culture for Stripe.

Conocimientos

Communication skills

Analytical thinking

Process orientation

Execution

Cross-team collaboration

Humility

Herramientas

Sprinklr

Descripción del empleo

Stripe in Mexico City is seeking an Operations Associate to help deliver a best-in-class social media support experience. The role will involve handling customer issues across channels, coordinating with teams, and escalating critical incidents with a user-first mindset.

You’ll work in a fast-paced, collaboration-first environment, joining a growing team responsible for scale, process improvements, and building an operations culture.