Recepcionista de SPA

Montage International; Cabo San Lucas; On-site; MXN 134,000 - 201,000; Full time

Job summary

Montage International in Cabo San Lucas seeks a Spa Receptionist to deliver outstanding guest service, handle spa reservations, and assist with day-to-day front desk duties. You will articulate spa offerings, describe ambiance, and process bookings with warmth and accuracy.

The role includes greeting guests, promoting spa services and promotions, supporting gift certificate sales, and maintaining reception and retail areas.

Qualifications

• High school or equivalent education required.
• Bachelor's degree preferred.
• Previous Front Desk/Reservations experience preferred.

Responsibilities

• Provide five star service to spa guests and members through greeting and reservations.
• Assist with gift certificate sales, calls, and guest concerns.
• Retail support through restocking, inventory, and sales.
• Assist at front desk and maintain cleanliness of reception and retail areas.

Skills

Customer service

Front desk experience

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Spa reservation software

Retail systems

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Receptionist

The Receptionist is responsible for providing outstanding customer service for guests that call and inquire about making Spa Reservations. Agents are empowered to field all customer service inquiries and can clearly articulate spa services, describe the spa ambiance, inform guests of current promotions and reserve spa treatments by accurately entering all necessary information in to software systems. Receptionist will be enthusiastic; detail-oriented, articulate and convey genuine warmth in all interactions with a smile that will shine through the phone.

Essential Functions

• Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.

Qualifications

• High school or equivalent education required.
• Bachelor's Degree preferred.
• Previous Front Desk/Reservations experience preferred.

Physical Requirements

Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.