Onsite IT Support Technician II: End-User Tech & Upgrades

API Delevan, Inc.; Santa Catarina; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Regal Rexnord is seeking an onsite IT Support Specialist to provide day-to-day technical support for hardware and software systems. You will diagnose problems through user discussions, troubleshoot issues, and escalate when needed to ensure timely resolutions.

The role involves assisting in IT infrastructure upgrades and supporting internal/external clients for web-enabled solutions. Spanish language is noted with English reading proficiency; travel is expected to be around 5%.

Formación

• Bachelor’s degree in information technology, Information Systems, or a related field preferred.
• 2–3 years of experience in Technical Support, Help Desk, Service Desk, or a similar role.
• Experience providing hardware and software support to end users.
• Knowledge of troubleshooting and diagnosing computer hardware, software, and related systems.
• Experience with hardware and software installation, configuration, and support.
• Ability to troubleshoot, resolve, and elevate technical issues as needed.
• Experience managing and following up on Help Desk tickets and incident reports.
• General knowledge of IT infrastructure and ability to identify potential upgrades or improvements.
• Strong customer service, communication, problem-solving, and organizational skills.

Responsabilidades

• Screen, refer, and diagnose internal inquiries and work requests related to personal computers and related systems.
• Troubleshoot issues, rectify faults, and elevate problems when required.
• Provide effective and timely resolution of user problems, queries or complaints.
• Assist with help desk incident reports and hardware or software evaluation.
• Recommend upgrades or improvements to IT infrastructure.
• Support internal and external clients for company-hosted web-enabled solutions, as applicable.

Conocimientos

Technical support

Help desk

Customer service

Communication

Troubleshooting

Educación

Bachelor’s degree in information technology/Information Systems

Descripción del empleo

Regal Rexnord is seeking an onsite IT Support Specialist to provide day-to-day technical support for hardware and software systems. You will diagnose problems through user discussions, troubleshoot issues, and escalate when needed to ensure timely resolutions.

The role involves assisting in IT infrastructure upgrades and supporting internal/external clients for web-enabled solutions. Spanish language is noted with English reading proficiency; travel is expected to be around 5%.