Desktop Support Analyst II On-Site IT Support - DYOPATH

OpenTalent; Santa Catarina; Presencial; MXN 228.000 - 308.000; Jornada completa

Descripción de la vacante

OpenTalent is seeking a Desktop Support Analyst II to provide hands-on IT support in a large manufacturing facility in Santa Catarina, Nuevo León. You will troubleshoot hardware, software, and peripherals, assist end users, and keep technology running on-site.

This role focuses on rapid problem solving, hardware maintenance, and direct user interaction across departments. You\'ll monitor support queues, install and repair PCs and servers, coordinate with vendors, and ensure software licenses are

Formación

• Hands-on technical work providing IT support.
• Support end users across departments.
• On-site IT support in a manufacturing environment.
• Troubleshoot hardware, software, and peripherals.
• Ensure software license compliance.

Responsabilidades

• Support factory floor PCs and end users across the manufacturing environment, troubleshooting hardware, software, peripherals, and robotics systems.
• Monitor general support queues and big screen tracking systems to identify and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot issues and service disruptions.
• Troubleshoot and resolve outages in a timely and efficient manner.
• Ensure software license compliance across supported environments.

Conocimientos

Customer support

Troubleshooting

End-user support

On-site work

Herramientas

Windows OS

PC hardware

Office 365

Descripción del empleo

Join Our Team as a Desktop Support Analyst II

Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.

This is a hands-on, on-site IT support position located within a large manufacturing environment in Santa Catarina, Nuevo León. You will provide direct technical support to employees across different departments, troubleshooting and repairing computers, hardware, software, peripherals, and other IT systems used throughout the facility.

This position offers an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, hardware support, and direct interaction with end users. The primary focus of the role is maintaining and supporting workplace technology, resolving technical issues, and ensuring employees have the tools they need to be successful in a fast-paced manufacturing environment.

Why You’ll Love Working Here

• Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
• Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
• Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
• Meaningful Impact – Your work directly supports productivity, learning, and day-to-day operations across the organization.

Desktop Support Analyst II Overview

• Location: On-site (Santa Catarina, Nuevo León, Mexico)
• Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
• Pay Rate: 24,000 MXN (monthly)
• Transportation: Access to client-provided transportation routes

Your Mission as a Desktop Support Analyst II

• Support factory floor PCs and end users throughout the manufacturing environment, including troubleshooting hardware, software, peripherals, and robotic systems used on the production line.
• Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner.
• Ensure software license compliance across supported environments.