PC Support Technician II

Regal Rexnord; Santa Catarina; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Regal Rexnord in Monterrey, Mexico is seeking an onsite IT Help Desk Analyst to provide day-to-day technical support for hardware and software, diagnose issues, and deliver timely resolutions to users.

The role involves assisting with incident reports, evaluating hardware/software, and suggesting upgrades to IT infrastructure while delivering strong customer service in Spanish with English reading proficiency.

Formación

• Bachelor's degree in information technology or related field.
• 2–3 years of experience in Technical Support, Help Desk, Service Desk, or similar role.
• Experience providing hardware and software support to end users.
• Strong customer service, communication, problem-solving and organizational skills.
• Language: Spanish; English reading proficiency.
• Travel: Approximately 5%.

Responsabilidades

• Screen, refer, and diagnose internal inquiries and work requests related to PCs and related systems.
• Troubleshoot issues, rectify faults, and elevate problems when required.
• Provide effective and timely resolution of user problems, queries, or complaints.
• Assist with help desk incident reports and hardware or software evaluation.
• Recommend upgrades or improvements to IT infrastructure.
• Support internal and external clients for company-hosted web-enabled solutions, as applicable.

Conocimientos

Help desk

Customer service

Troubleshooting

Ticketing system

Educación

Bachelor's degree in IT

Descripción del empleo

Work Model

This is a fully onsite role, with work performed at your designated Regal Rexnord office.

____________________

Position Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Major Responsibilities

• Screen, refer, and diagnose internal inquiries and work requests related to personal computers and related systems.
• Troubleshoot issues, rectify faults, and elevate problems when required.
• Provide effective and timely resolution of user problems, queries, or complaints.
• Assist with help desk incident reports and hardware or software evaluation.
• Recommend upgrades or improvements to IT infrastructure.
• Support internal and external clients for company-hosted web-enabled solutions, as applicable.

Required Education / Experience / Skills

• Bachelor’s degree in information technology, Information Systems, or a related field preferred.
• 2–3 years of experience in Technical Support, Help Desk, Service Desk, or a similar role.
• Experience providing hardware and software support to end users.
• Knowledge of troubleshooting and diagnosing computer hardware, software, and related systems.
• Experience with hardware and software installation, configuration, and support.
• Ability to troubleshoot, resolve, and elevate technical issues as needed.
• Experience managing and following up on Help Desk tickets and incident reports.
• General knowledge of IT infrastructure and ability to identify potential upgrades or improvements.
• Strong customer service, communication, problem‑solving, and organizational skills.
• Language: Spanish; English reading proficiency.
• Travel: Approximately 5%.

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Notification to Agencies

Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made.