Onsite Desktop Support Analyst II — Field Tech

DYOPATH; Santa Catarina; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Aguinaldo (25 days – above legal req)

Vacation + 25% premium

IMSS + Major medical insurance (family

Monthly savings fund + pantry vouchers

Transportation assistance

Quarterly performance bonus

Paid life events leave

Descripción de la vacante

DYOPATH is seeking a Desktop Support Analyst II to provide hands-on technical support to end users on-site in Monterrey, Mexico. You will troubleshoot hardware, software, and robotics systems on the production floor, manage support queues, and ensure systems run smoothly to minimize downtime.

You’ll collaborate with IT teams, support software applications and client service platforms, and interact with vendors.

Formación

• High School Diploma or GED required.
• Hands-on break-fix and hardware troubleshooting expertise.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work independently and collaboratively.

Responsabilidades

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line.
• Monitor general support queues and tracking systems to identify and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages promptly.
• Ensure software license compliance across supported environments.
• Maintain accurate inventory records and safeguard IT assets.

Conocimientos

Hands-on break-fix

Troubleshooting

Customer service

Verbal and written communication

Teamwork

Educación

High School Diploma or GED

Herramientas

ServiceNow

ITSM tools

O365

Active Directory

Networking basics (LAN/WAN, VPN)

Descripción del empleo

DYOPATH is seeking a Desktop Support Analyst II to provide hands-on technical support to end users on-site in Monterrey, Mexico. You will troubleshoot hardware, software, and robotics systems on the production floor, manage support queues, and ensure systems run smoothly to minimize downtime.

You’ll collaborate with IT teams, support software applications and client service platforms, and interact with vendors.