Onsite IT Support Technician II

Regal Rexnord

Santa Catarina

Presencial

MXN 180.000 - 300.000

Jornada completa

hace 9 horas

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Descripción de la vacante

Regal Rexnord in Monterrey, Mexico is seeking an onsite IT Help Desk Analyst to provide day-to-day technical support for hardware and software, diagnose issues, and deliver timely resolutions to users.

The role involves assisting with incident reports, evaluating hardware/software, and suggesting upgrades to IT infrastructure while delivering strong customer service in Spanish with English reading proficiency.

Formación

Bachelor's degree in information technology or related field.
2–3 years of experience in Technical Support, Help Desk, Service Desk, or similar role.
Experience providing hardware and software support to end users.
Strong customer service, communication, problem-solving and organizational skills.
Language: Spanish; English reading proficiency.
Travel: Approximately 5%.

Responsabilidades

Screen, refer, and diagnose internal inquiries and work requests related to PCs and related systems.
Troubleshoot issues, rectify faults, and elevate problems when required.
Provide effective and timely resolution of user problems, queries, or complaints.
Assist with help desk incident reports and hardware or software evaluation.
Recommend upgrades or improvements to IT infrastructure.
Support internal and external clients for company-hosted web-enabled solutions, as applicable.