Onsite IT Support Tech II – Bilingual (Spanish/English)

regalrexnord; Santa Catarina; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Regal Rexnord is seeking an onsite IT Support Specialist to provide day-to-day technical assistance for hardware and software systems. You will diagnose issues, respond to users, and escalate where needed, supporting both internal and external clients of company-hosted solutions.

The role requires 2-3 years in technical support, Spanish language, and English reading proficiency, with travel around 5% and a Bachelor’s degree in a related field. Onsite work at Regal Rexnord offices.

Formación

• Bachelor's degree in information technology, Information Systems, or a related field preferred.
• 2-3 years of experience in Technical Support, Help Desk, Service Desk, or a similar role.
• Experience providing hardware and software support to end users.
• Knowledge of troubleshooting and diagnosing computer hardware, software, and related systems.
• Experience with hardware and software installation, configuration, and support.
• Ability to troubleshoot, resolve, and elevate technical issues as needed.
• Experience managing and following up on Help Desk tickets and incident reports.
• General knowledge of IT infrastructure and ability to identify potential upgrades or improvements.
• Strong customer service, communication, problem-solving, and organizational skills.

Responsabilidades

• Screen, refer, and diagnose internal inquiries and work requests related to personal computers and related systems.
• Troubleshoot issues, rectify faults, and elevate problems when required.
• Provide effective and timely resolution of user problems, queries, or complaints.
• Assist on help desk incident reports and hardware or software evaluation.
• Recommend upgrades or improvements to IT infrastructure.
• Support internal and external clients for company-hosted web-enabled solutions, as applicable.

Conocimientos

Customer service

Communication

Problem solving

Organizational skills

Educación

Bachelor's degree in information technology or related field

Descripción del empleo

Regal Rexnord is seeking an onsite IT Support Specialist to provide day-to-day technical assistance for hardware and software systems. You will diagnose issues, respond to users, and escalate where needed, supporting both internal and external clients of company-hosted solutions.

The role requires 2-3 years in technical support, Spanish language, and English reading proficiency, with travel around 5% and a Bachelor’s degree in a related field. Onsite work at Regal Rexnord offices.