Onsite Customer Service Pro — Guadalajara

Tata Consultancy Services; Región Centro; Sur place; MXN 134 000 - 201 000; Plein temps

Avantages offerts par ce poste

Vacation days 12 days

Christmas bonus

Major medical insurance

Life Insurance

Profit sharing PTU

Bring Your Buddy bonus

Pantry vouchers

Résumé du poste

Tata Consultancy Services, an established IT services leader, is seeking a Customer Service Representative in Guadalajara. This onsite role requires handling inbound inquiries, delivering accurate support across channels, and ensuring a positive customer experience. A minimum 1 year of CS experience and strong English skills are valued.

You will enjoy a collaborative environment with opportunities for growth and a comprehensive benefits package in Mexico.

Qualifications

• Proven customer support experience or experience as Client Service Representative.
• Ability to empathize with customers and actively listen to concerns.
• Strong written and verbal communication of policies and procedures.
• Capable of handling multiple systems while assisting customers.

Responsabilités

• Serve as the first point of contact for customers across channels.
• Address inquiries, resolve issues, and ensure a positive experience.
• Listen carefully to customer needs and provide accurate information.
• Manage stressful situations professionally while maintaining courtesy.

Connaissances

Customer Support

Client Service

Empathy

Active Listening

Multi-tasking

Policy Communication

Complaint Resolution

Stress Management

Formation

High school diploma

Description du poste

Tata Consultancy Services, an established IT services leader, is seeking a Customer Service Representative in Guadalajara. This onsite role requires handling inbound inquiries, delivering accurate support across channels, and ensuring a positive customer experience. A minimum 1 year of CS experience and strong English skills are valued.

You will enjoy a collaborative environment with opportunities for growth and a comprehensive benefits package in Mexico.