Customer Service Specialist – Guadalajara

Flex; Guadalajara; On-site; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Medical and life insurance

Christmas bonus

Food vouchers

Savings fund

Job summary

Flex is seeking a Customer Service Representative in Guadalajara, North Campus to support key customer accounts and manage orders through the E2E process. The role reports to the Program Manager and focuses on delivering high-quality service, timely responses, and effective communication across teams.

The ideal candidate has a relevant degree, knowledge of shipping, invoicing, and ERP tools, with intermediate English and Excel skills to support daily operations and customer satisfaction.

Qualifications

• Bachelor’s degree or engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: always focused on customer needs.
• ERP BAAN, FTS, and BPM are a plus.
• Intermediate to advanced English.
• Intermediate Excel.

Responsibilities

• Analyze, propose solutions, and resolve issues for customers.
• Use systems to provide high‑quality services and meet customer needs.
• Identify when customers require explanations or training and address them.
• Manage orders through the E2E process from receipt to shipment coordination.
• Negotiate to reach agreements by listening to customer needs.
• Execute and meet delivery commitments with customers and Flex.

Skills

Shipping & logistics knowledge

Electronic invoicing knowledge

Customer service focus

Intermediate to advanced English

Intermediate Excel

Education

Bachelor’s degree or Engineering completed

Tools

ERP BAAN

FTS

BPM

Job description

Flex is seeking a Customer Service Representative in Guadalajara, North Campus to support key customer accounts and manage orders through the E2E process. The role reports to the Program Manager and focuses on delivering high-quality service, timely responses, and effective communication across teams.

The ideal candidate has a relevant degree, knowledge of shipping, invoicing, and ERP tools, with intermediate English and Excel skills to support daily operations and customer satisfaction.