On-Site Customer Support Specialist – Guadalajara

Helpware; Región Centro; Presencial; MXN 168.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8% Savings Fund

Food vouchers

Major Medical Insurance

Paid training

Full law benefits

Descripción de la vacante

Helpware in Guadalajara is seeking a Customer Service Representative to support customers via phone, email, chat, and online channels. You’ll address product questions, orders, returns, and account needs with empathy and accuracy in a healthcare-focused environment.

This on-site role emphasizes clear communication, problem solving, and adherence to processes. It offers a monthly MXN salary, savings fund, food vouchers after two months, and major medical insurance.

Formación

• 2+ years of customer service or call center experience.
• Strong English communication skills (American English preferred).
• Excellent verbal and written communication skills.
• Experience supporting customers through email and chat.
• Strong problem-solving and objection-handling skills.
• Ability to manage difficult or sensitive customer conversations professionally.
• Comfortable working with performance metrics and KPIs.
• Strong computer skills, including Google Workspace and Microsoft Office.
• Ability to learn new systems, processes, and product information quickly.
• Positive attitude toward coaching, feedback, and continuous improvement.

Responsabilidades

• Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews.
• Understand customer concerns and research the right information to provide accurate responses.
• Help customers with product questions, promotions, pricing, package information, and service-related topics.
• Maintain detailed and accurate customer records while following required procedures and guidelines.
• Follow healthcare and compliance processes when handling customer complaints and sensitive cases.
• Escalate complex situations to the appropriate internal teams when needed.
• Support order fulfillment processes, including returns and customer requests.
• Provide clear explanations while following approved communication guidelines.
• Stay updated on product knowledge, company updates, and customer service processes.
• Manage priorities independently while maintaining quality and productivity standards.

Conocimientos

Customer service

English communication

Problem-solving

Communication skills

Team player

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Helpware in Guadalajara is seeking a Customer Service Representative to support customers via phone, email, chat, and online channels. You’ll address product questions, orders, returns, and account needs with empathy and accuracy in a healthcare-focused environment.

This on-site role emphasizes clear communication, problem solving, and adherence to processes. It offers a monthly MXN salary, savings fund, food vouchers after two months, and major medical insurance.