Junior Customer Support Analyst

Tata Consultancy Services; Región Centro; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Food vouchers

Private health insurance

Paid training

Salary increase annually

Two days off a week

Job summary

A leading IT services company is seeking a Junior Customer Support Analyst in Guadalajara. The role involves communicating with customers, answering inquiries about products and services, and performing data entry. Candidates should have excellent communication skills and be proficient in English. This full-time position offers various benefits, including food vouchers and health insurance, with a stable work schedule that allows for career growth.

Qualifications

• At least 1 year of relevant work experience.
• Advanced English required.
• Advanced English required.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customers' needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Ability to multitask

Organizational skills

Prioritization skills

Job description

Join one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a Junior Customer Support Analyst in Guadalajara, who wants to learn and transform his career.

In this role you will:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Stand out for:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• At least 1 year of relevant work experience
• Advanced English required

What do we offer?

• Fantastic benefits from the first day: food vouchers, private health insurance, and more!
• Fully paid Monday to Friday training, earn 100% of your salary from day one!
• Stable schedules. No changing your schedule every two weeks or coming in at different times every day!
• Two days off a week!
• Increase your salary every year according to your performance!

Please attach resume in English.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT System Training and Support

Location: Guadalajara, Jalisco, Mexico