Customer Service Representative

Tata Consultancy Services; Región Centro; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Vacation days 12 days

Christmas bonus

Major medical insurance

Life Insurance

Profit sharing PTU

Bring Your Buddy bonus

Pantry vouchers

Job summary

Tata Consultancy Services, an established IT services leader, is seeking a Customer Service Representative in Guadalajara. This onsite role requires handling inbound inquiries, delivering accurate support across channels, and ensuring a positive customer experience. A minimum 1 year of CS experience and strong English skills are valued.

You will enjoy a collaborative environment with opportunities for growth and a comprehensive benefits package in Mexico.

Qualifications

• Proven customer support experience or experience as Client Service Representative.
• Ability to empathize with customers and actively listen to concerns.
• Strong written and verbal communication of policies and procedures.
• Capable of handling multiple systems while assisting customers.

Responsibilities

• Serve as the first point of contact for customers across channels.
• Address inquiries, resolve issues, and ensure a positive experience.
• Listen carefully to customer needs and provide accurate information.
• Manage stressful situations professionally while maintaining courtesy.

Skills

Customer Support

Client Service

Empathy

Active Listening

Multi-tasking

Policy Communication

Complaint Resolution

Stress Management

Education

High school diploma

Job description

Experience one of the biggest IT Service companies in the world!! Here you can transform your career!

Why join TCS?

Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Customer Service Representative who wants to learn and transform their career.

Job Role:

Customer Service Representative

Job location:

Guadalajara

Job Mode:

Onsite (work from office)

In this role you will:

You will serve as the first point of contact for customers, delivering timely, accurate, support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Key Skills Required:

• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers’ perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task ability to multi-task during customer interactions with multiple systems and resources.
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledging and resolving customer complaints/concerns
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Able to manage stressful situations in customer Service

Person Specification

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced proficiency in English
• Available for full-time work

What do we offer?

TCS Benefits – Mexico:

• TCS Cares Professional Services
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Recognition for Performance
• 12 days of vacation (increase in days according to law)
• Christmas bonus
• Pantry vouchers (extra to salary - delivered on a card)
• Major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
• Life Insurance
• PTU [profit sharing] (according to law)

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a TCS that respects individuality. Come to be a TCSer!