Bilingual Customer Support Analyst - Day-One Pay & Benefits

Tata Consultancy Services Limited; Región Centro; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Food vouchers

Private health insurance

Paid training

Salary increase annually

Job summary

A leading IT services company is seeking a Junior Customer Support Analyst in Guadalajara. The role involves communicating with customers, answering inquiries about products and services, and performing data entry. Candidates should have excellent communication skills and be proficient in English. This full-time position offers various benefits, including food vouchers and health insurance, with a stable work schedule that allows for career growth.

Qualifications

• At least 1 year of relevant work experience.
• Advanced English required.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customers' needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Ability to multitask

Organizational skills

Prioritization skills

Job description

A leading IT services company is seeking a Junior Customer Support Analyst in Guadalajara. The role involves communicating with customers, answering inquiries about products and services, and performing data entry. Candidates should have excellent communication skills and be proficient in English. This full-time position offers various benefits, including food vouchers and health insurance, with a stable work schedule that allows for career growth.