English Service Desk Agent — On-Site with Great Benefits

Tata Consultancy Services; Región Centro; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Major Medical Insurance

Life Insurance

Grocery Vouchers

Christmas Bonus

Vacation days (Mexican labor law)

Profit Sharing (PTU)

Job summary

Tata Consultancy Services is seeking a Service Desk Agent - English to provide first-line technical support to users on-site in Mexico. You will address incidents and service requests across phone, email, chat, and ticketing tools, ensuring timely issue resolution and high-quality customer service.

Ideal candidates have a minimum high school diploma, strong English proficiency, and at least two years of bilingual (Spanish/English) communication experience.

Qualifications

• Minimum High school Diploma.
• 2 years with good communication in Spanish & English.
• Advanced proficiency in English.
• Available for full-time work.

Responsibilities

• Provide first-level support to English-speaking customers via phone, email, chat, and ticketing tools.
• Log, prioritize, and track incidents and service requests.
• Troubleshoot and resolve basic technical issues, escalating complex cases when necessary.
• Deliver excellent customer service through active listening, empathy, and professional communication.
• Maintain accurate documentation of customer interactions and resolutions.
• Manage multiple tasks efficiently while ensuring timely issue resolution and customer satisfaction.
• Follow established processes, policies, and knowledge base guidelines to ensure service quality.

Skills

Advanced English

Spanish & English communication

Customer service

Education

High School Diploma

Job description

Tata Consultancy Services is seeking a Service Desk Agent - English to provide first-line technical support to users on-site in Mexico. You will address incidents and service requests across phone, email, chat, and ticketing tools, ensuring timely issue resolution and high-quality customer service.

Ideal candidates have a minimum high school diploma, strong English proficiency, and at least two years of bilingual (Spanish/English) communication experience.