Onboarding Lead - Crypto & Payments (Mexico City)

Lever, Inc.

Ciudad de México

Híbrido

MXN 400.000 - 660.000

Jornada completa

Hace 5 días

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Descripción de la vacante

Unlimit in Mexico City is seeking an onboarding specialist to manage merchant, business, and crypto account onboarding, including KYC/KYB procedures. You will coordinate documents, act as main client contact, and apply strong product and technical knowledge to support client launches.

The role emphasizes building long-term relationships, working with Risk and AML, and identifying onboarding inefficiencies to propose improvements.

Formación

University degree or equivalent in Economics, Business Administration, Finance, or related field.
At least 1 year of onboarding, account management, or customer support experience.
Experience in payments, acquiring, banking, financial services, or crypto preferred.
English proficiency at B2 level or higher.

Responsabilidades

Onboard merchants, business accounts, individual accounts, and crypto clients with KYC/KYB.
Prepare and coordinate onboarding agreements and documentation.
Act as main client contact throughout onboarding lifecycle.
Understand clients' business models, including crypto use cases, with strong product/tech knowledge.
Build and maintain long-term relationships for excellent client experience.
Manage end-to-end merchant/account registration with internal teams and contractors.
Work with Risk and AML to meet regulatory and internal standards; provide first-line approvals.
Conduct due diligence checks and assess business, operational, and compliance risks.
Support technical setup, including terminal and account configuration; suggest process improvements.