Client Operations & Onboarding Analyst

Crypto Pro Network; Ciudad de México; On-site; MXN 766,000 - 1,276,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Paid Time Off for Birthdays and Mental Health

Medical & Retirement Plans

Professional Learning Opportunities

Job summary

A digital asset custodian in Mexico City is seeking a Client Operations professional to join their dynamic team. The ideal candidate should have 1-3+ years in customer support or account management, excellent communication skills, and a passion for the digital asset industry. Responsibilities include building client relationships, coordinating onboarding, and providing support. The company offers competitive salaries, generous paid time off, and a collaborative environment focused on growth and innovation in the blockchain sector.

Qualifications

• 1-3+ years in customer support or account/relationship management, preferably in digital assets.
• Comfortable working US timezone hours, including weekends.
• Confident in verbal and written communication.

Responsibilities

• Build relationships with clients as a key point of contact.
• Provide exceptional support for Hex Trust products.
• Ensure smooth client onboarding and address issues.

Skills

Verbal communication

Written communication

Problem-solving

Relationship management

Tools

Case management software

Job description

A digital asset custodian in Mexico City is seeking a Client Operations professional to join their dynamic team. The ideal candidate should have 1-3+ years in customer support or account management, excellent communication skills, and a passion for the digital asset industry. Responsibilities include building client relationships, coordinating onboarding, and providing support. The company offers competitive salaries, generous paid time off, and a collaborative environment focused on growth and innovation in the blockchain sector.