Global Onboarding Lead - International Hiring

Justworks; Ciudad de México; Presencial; MXN 732.000 - 887.000; Jornada completa

Descripción de la vacante

Justworks in Mexico City is seeking a Senior International Onboarding Specialist to own the full technical and operational setup for international hires, including employment agreements, statutory alignment, local enrollments, and 100% Day 1 compliance.

You will partner with Sales, Legal, Customer Success, Operations, and Product to close gaps, drive onboarding improvements, guide admins through country nuances for new market expansions, and ensure a high-touch, customer- and employee-focused

Formación

• Minimum 5+ years in onboarding or implementation, with at least 1–2 years specifically in the EOR industry or international hiring being a plus.
• Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues.
• Strong consultative communication skills with a focus on providing clear, actionable guidance to customers.
• Highly organized and capable of managing multiple high-priority projects in fast-paced environments.
• Collaborative team leader committed to mentoring peers and fostering a supportive internal culture.
• Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion.
• Familiarity with JIRA, Zendesk, Salesforce, and Notion is a plus.
• Multilingual fluency is a plus.

Responsabilidades

• Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance.
• Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more.
• Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience for our workers and admins.
• Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience.
• Drive process innovation and automation, identifying opportunities to automate and optimize workflows.
• Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets.
• Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction.
• Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset.
• Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap.
• Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience.
• Other duties as needed based on departmental/organizational needs.

Conocimientos

Onboarding experience

Implementation

Problem solving

Communication skills

Organization

Leadership

JIRA

Zendesk

Salesforce

Notion

Multilingual

Herramientas

JIRA

Zendesk

Salesforce

Notion

Descripción del empleo

Justworks in Mexico City is seeking a Senior International Onboarding Specialist to own the full technical and operational setup for international hires, including employment agreements, statutory alignment, local enrollments, and 100% Day 1 compliance.

You will partner with Sales, Legal, Customer Success, Operations, and Product to close gaps, drive onboarding improvements, guide admins through country nuances for new market expansions, and ensure a high-touch, customer- and employee-focused