On-Site IT Lead: End-User Tech & Projects

IFF; Ciudad de México; Sur place; MXN 420 000 - 640 000; Plein temps

Résumé du poste

IFF is seeking an on‑site IT Support specialist in Mexico City to deliver hands‑on IT support for infrastructure and applications. You will be the local point of contact, collaborating with global teams to resolve issues, participate in IT projects, and ensure device compliance.

The role emphasizes customer service, prompt issue resolution, and proactive improvements to workplace technology while supporting multiple sites and occasional travel.

Qualifications

• Experience delivering IT service delivery and end‑user technology support.
• Understanding of ITIL and service management frameworks.
• Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.
• Strong customer‑service orientation and ability to respond to user needs.
• Excellent troubleshooting, problem‑solving, and organizational skills.
• Strong verbal and written communication in English.
• Ability to work with global teams and stakeholders across locations.

Responsabilités

• Provide exceptional customer service and hands‑on IT support for infrastructure, applications, incidents, service requests, and changes per IT Service Catalog.
• Serve as the primary local IT contact, ensuring timely and effective support while balancing customer satisfaction and operational excellence.
• Partner with the Global Service Desk, Desktop Support Services, Remote Desktop Support teams, and Regional IT leadership to resolve technical issues efficiently.
• Participate in and support global, regional, and local IT projects, including pilots, deployments, upgrades, and rollouts.
• Monitor and manage workstation compliance across assigned locations, ensuring devices meet corporate standards and minimizing defects.
• Support site‑related IT activities, including audits, budgets, vendor coordination, contracts, asset management, and initiatives.
• Drive continuous improvement by identifying opportunities to enhance workplace technology and service delivery.
• Manage the lifecycle of end‑user technology assets, including procurement, deployment, maintenance, and retirement.
• Provide support to additional office locations remotely or through occasional travel when required.

Connaissances

IT support

ITIL

End-user devices

Customer service

Troubleshooting

English fluency

Global collaboration

Outils

Microsoft 365

Active Directory

VPN

Remote Desktop

SAP

Description du poste

IFF is seeking an on‑site IT Support specialist in Mexico City to deliver hands‑on IT support for infrastructure and applications. You will be the local point of contact, collaborating with global teams to resolve issues, participate in IT projects, and ensure device compliance.

The role emphasizes customer service, prompt issue resolution, and proactive improvements to workplace technology while supporting multiple sites and occasional travel.