On‑Site IT & Desktop Support Engineer

Iron Mountain Incorporated; Real de Loreto; In loco; MXN 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Location Pesquería

Competitive compensation

Generous paid time off and holidays

Flexible work options

Health, wellness, and retirement plans

Learning & growth opportunities

Descrizione del lavoro

Iron Mountain Incorporated is seeking a resourceful Desktop Support professional to join our IT team in Pesquería, Mexico. The role focuses on setting up, maintaining, and troubleshooting essential IT infrastructure and end-user systems to ensure continuous operations across LATAM sites.

You will work closely with cross-functional teams to bridge physical networks and digital workflows, supporting security, audits, and seamless user experiences.

Competenze

• 2–3 years of relevant experience in IT Desktop Support.
• Strong knowledge of IP networking (DNS, DHCP, LAN, WAN) and troubleshooting.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Fluency in English and Spanish; strong customer service and problem-solving skills.

Mansioni

• Provide On-Site & End-User Support: Install, configure, and maintain computer systems and resolve hardware/software issues.
• Build & Maintain Network Infrastructure: Rack servers, Nutanix systems, firewalls, routers, switches, and patch panels for reliable LAN/WAN performance.
• Execute Upgrades & Security Compliance: Migrate systems and perform software updates while enforcing security policies and documenting assets.
• Collaborate with Vendors: Coordinate with remote networking, system admin, and facility teams and hardware vendors to resolve problems.
• Respond to Technical Emergencies: Act quickly during outages to restore critical services.

Conoscenze

IT Desktop Support

IP networking

Networking fundamentals

Bilingual English/Spanish

Formazione

Bachelor's degree in CS/IT

Strumenti

Google Workspace

Cisco switching & routing

Okta

Descrizione del lavoro

Iron Mountain Incorporated is seeking a resourceful Desktop Support professional to join our IT team in Pesquería, Mexico. The role focuses on setting up, maintaining, and troubleshooting essential IT infrastructure and end-user systems to ensure continuous operations across LATAM sites.

You will work closely with cross-functional teams to bridge physical networks and digital workflows, supporting security, audits, and seamless user experiences.