Remote IT Support Technician - Systems Intern

MSA Safety Inc.; Santiago de Querétaro; Remote; MXN 180,000 - 240,000; Full time

Job summary

WhatJobs Direct is seeking an IT Support Technician to provide technical assistance for computer systems, software, and hardware in a fully remote role. This position is based in Puebla, Mexico, offering flexibility to work from any location while supporting our IT infrastructure.

Responsibilities include diagnosing and resolving hardware and software issues, installing and configuring systems, managing user accounts and access, guiding end-users through problems, and documenting procedures for

Responsibilities

• Respond to requests for technical assistance across various communication channels (phone, email, chat).
• Diagnose and resolve technical hardware and software issues efficiently.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Guide end-users through problem-solving processes.
• Identify and elevate situations requiring urgent attention to the appropriate resources.
• Stay current with system information, changes, and updates.
• Maintain inventory of IT equipment and supplies.
• Document internal procedures and solutions for common IT issues.

Job description

WhatJobs Direct is seeking an IT Support Technician to provide technical assistance for computer systems, software, and hardware in a fully remote role. This position is based in Puebla, Mexico, offering flexibility to work from any location while supporting our IT infrastructure.

Responsibilities include diagnosing and resolving hardware and software issues, installing and configuring systems, managing user accounts and access, guiding end-users through problems, and documenting procedures for