Ingeniero de Sistemas II

Quasar Medical Tecate S.A. de C.V.; Tecate; On-site; MXN 420,000 - 620,000; Full time

Job summary

Quasar Medical Tecate S.A. de C.V. seeks an IT Support professional to manage end user computing, infrastructure and cybersecurity for the Tecate site. You will coordinate with IT peers to implement global IT projects and support local stakeholders with suitable IT solutions.

The role requires a Diploma or Bachelor’s in IT and 5 years of related experience, with ITIL exposure and Microsoft 365/Windows Server proficiency. Manufacturing environment experience is a plus.

Qualifications

• Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.
• 5 years of professional experience supporting end user computing, infrastructure and cyber-security operations in a mid-sized business environment.
• Work experience with ITIL methodologies.
• Good experience supporting Microsoft365 suite of products, Windows Servers, office networking and endpoint security solutions.
• Strong preference for candidates with experience from manufacturing environments.

Responsibilities

• Serve as the primary technical contact person for IT end user support services for the Mexico site.
• Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
• Manage IT office equipment, including printers, telephones, and software applications.
• Monitor system performance, conduct regular security audits and remediation activities.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT infrastructure configurations, system updates, and security procedures.
• Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
• Provide training and documentation to end-users on IT security best practices and system usage.

Skills

End user support

Infrastructure management

Cyber-security operations

ITIL methodologies

Microsoft 365

Windows Server

Office networking

Endpoint security

Education

Diploma or Bachelor's degree in Information Technology

Tools

Microsoft 365 suite

Windows Server

Network infrastructure

Security tools

Job description

Job Summary:

• The candidate shall be responsible for end user, infrastructure and cybersecurity support for the Mexico site.
• Manage day-to-day IT operations.
• Collaboration with IT counterparts to implement Global IT projects at the Mexico site.
• Work with local stakeholders to coordinate/implement IT solutions to address unmet needs.
• Provide occasional remote support for end-user, infrastructure, and cybersecurity activities at other sites as required.

Essential Duties & Responsibilities:

• Serve as the primary technical contact person for IT end user support services for the Mexico site.
• Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
• Manage IT office equipment, including printers, telephones, and software applications.
• Monitor system performance, conduct regular security audits and remediation activities.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT infrastructure configurations, system updates, and security procedures.
• Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
• Provide training and documentation to end-users on IT security best practices and system usage.

Qualifications and Experience:

• Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.
• 5 years of professional experience supporting end user computing, infrastructure and cyber-security operations in a mid-sized business environment.
• Work experience with ITIL methodologies.
• Good experience supporting Microsoft365 suite of products, Windows Servers, office networking and endpoint security solutions.
• Strong preference for candidates with experience from manufacturing environments.