Desktop Engineer / Biligual

Iron Mountain Incorporated; Real de Loreto; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Location Pesquería

Competitive compensation

Generous paid time off and holidays

Flexible work options

Health, wellness, and retirement plans

Learning & growth opportunities

Job summary

Iron Mountain Incorporated is seeking a resourceful Desktop Support professional to join our IT team in Pesquería, Mexico. The role focuses on setting up, maintaining, and troubleshooting essential IT infrastructure and end-user systems to ensure continuous operations across LATAM sites.

You will work closely with cross-functional teams to bridge physical networks and digital workflows, supporting security, audits, and seamless user experiences.

Qualifications

• 2–3 years of relevant experience in IT Desktop Support.
• Strong knowledge of IP networking (DNS, DHCP, LAN, WAN) and troubleshooting.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Fluency in English and Spanish; strong customer service and problem-solving skills.

Responsibilities

• Provide On-Site & End-User Support: Install, configure, and maintain computer systems and resolve hardware/software issues.
• Build & Maintain Network Infrastructure: Rack servers, Nutanix systems, firewalls, routers, switches, and patch panels for reliable LAN/WAN performance.
• Execute Upgrades & Security Compliance: Migrate systems and perform software updates while enforcing security policies and documenting assets.
• Collaborate with Vendors: Coordinate with remote networking, system admin, and facility teams and hardware vendors to resolve problems.
• Respond to Technical Emergencies: Act quickly during outages to restore critical services.

Skills

IT Desktop Support

IP networking

Networking fundamentals

Bilingual English/Spanish

Education

Bachelor's degree in CS/IT

Tools

Google Workspace

Cisco switching & routing

Okta

Job description

MEX | Nuevo León | Carretera a Pesquería, 100

Full time

J0109951

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a resourceful Desktop Support to join our IT team.

In this role, you’ll play a key part in keeping our daily operations connected and resilient by setting up, maintaining, and troubleshooting vital IT infrastructure and end-user systems. Your hands‑on technical expertise and collaborative mindset will help bridge the gap between physical networks and seamless digital workflows, ensuring teams across our Pesquería and LATAM sites can work without interruption.

What You’ll Do (Responsibilities)

In this role, you will:

• Provide On-Site & End-User Support: Install, configure, and maintain computer systems while diagnosing and resolving hardware and software issues to minimize downtime and guide users on new tools.

• Build & Maintain Network Infrastructure: Physically rack servers, Nutanix systems, firewalls, routers, switches, and patch panels at remote sites, ensuring reliable LAN, WAN, and SD‑WAN performance.

• Execute Upgrades & Security Compliance: Perform system migrations and software updates while enforcing security policies, conducting basic audits, and maintaining accurate IT asset and network documentation.

• Collaborate & Liaise with Vendors: Partner with remote networking, system admin, and facility teams—as well as ISPs and hardware vendors to resolve complex technical problems and maintain site connectivity.

• Respond to Technical Emergencies: Act quickly during system outages or security incidents to implement corrective actions and restore critical services.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 2–3 years of relevant experience in IT Desktop Support.

• Strong knowledge of IP networking (DNS, DHCP, LAN, WAN), wired/wireless troubleshooting, network security practices, and antivirus programs.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Fluency in English and Spanish (written and oral), paired with strong customer service and problem-solving skills.

• Preferred experience with Google Workspace, Cisco switching and routing, and Okta.

What We Offer (Benefits)

• Location: Pesquería, Mexico (LATAM).

• Competitive compensation and benefits aligned with experience.

• Generous paid time off and holidays.

• Flexible work options to support work‑life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Ready to keep our teams connected and build a rewarding IT career?

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0109951