On-Site Fluent English Customer Service Specialist

Intugo; Ciudad Obregón; On-site; MXN 134,000 - 167,000; Full time

Benefits offered by this job

Food Stamps

Legal benefits

Job summary

Intugo, in partnership with a foreign company specializing in financial servicing technology and contact center solutions, seeks a Customer Service Specialist in Ciudad Obregón, Sonora. Fluent English is required and a passion for delivering exceptional support is essential.

You will handle inbound and outbound calls, assist customers with online applications, guide them through payments and account changes, and document interactions in internal systems.

Qualifications

• Advanced/fluent verbal and written English communication.
• Minimum 6 months of customer service experience.
• Ability to multitask and manage time in a dynamic environment.

Responsibilities

• Handle inbound and outbound customer calls, addressing questions, concerns, and inquiries professionally. Assist customers with navigating online application processes and educate them on products and services. Support clients with payment scheduling or account adjustments. Manage escalated situations calmly while documenting all client interactions accurately in internal systems.

Skills

Fluent English

Customer service

Job description

Intugo, in partnership with a foreign company specializing in financial servicing technology and contact center solutions, seeks a Customer Service Specialist in Ciudad Obregón, Sonora. Fluent English is required and a passion for delivering exceptional support is essential.

You will handle inbound and outbound calls, assist customers with online applications, guide them through payments and account changes, and document interactions in internal systems.