Customer Care Specialist

Intugo; Ciudad Obregón; On-site; MXN 134,000 - 167,000; Full time

Benefits offered by this job

Food Stamps

Statutory Benefits

Growth Opportunities

Job summary

Intugo, in partnership with a financial servicing technology and contact center specialist, seeks a Customer Service Specialist in Ciudad Obregón, Sonora. Fluency in English and a passion for delivering support are essential.

Base monthly gross salary is MXN 12,000 with a bonus up to MXN 3,000 and total monthly gross income up to MXN 15,000. On-site work with standard shift hours and growth opportunities are provided.

Qualifications

• Advanced/fluent English communication required.
• Minimum 6 months customer service experience.
• Strong multitasking and time-management skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with navigating online application processes and educate them on products and services.
• Support clients with payment scheduling or account adjustments.
• Document all client interactions accurately in internal systems.

Skills

English Proficiency

Multitasking

Time Management

Customer Service

Job description

Intugo, in partnership with a foreign company specialized in financial servicing technology and contact center solutions, is seeking talented individuals to join us as a Customer Service Specialist in Ciudad Obregón, Sonora.
If you possess fluent English skills and a passion for delivering exceptional customer support, this opportunity is for you!

Compensation & Benefits
Base Gross Monthly Salary: $12,000 MXN
Monthly Gross Bonus: Up to $3,000 MXN
Total Potential Monthly Gross Income: Up to $15,000 MXN
Food Stamps (Vales de Despensa): $800 MXN monthly
Legal Benefits: Statutory benefits (Prestaciones de Ley) included
Professional Growth: Opportunities for upward mobility and ongoing development

Work Schedule & Modality
Workplace Modality: On-site
Operating Hours: Monday to Saturday between 5:00 AM and 9:00 PM
Working Schedule: 5 days per week with 2 days off (Sunday + 1 weekday off)
Your Role (Key Responsibilities):
Handle inbound and outbound customer calls, addressing questions, concerns, and inquiries professionally.
Assist customers with navigating online application processes and educate them on products and services.
Support clients with payment scheduling or account adjustments.
Manage escalated situations calmly while documenting all client interactions accurately in internal systems.

What You Need (Requirements):
English Proficiency: Advanced/fluent verbal and written English communication skills (MUST).
Experience: 6 months of customer service experience required.
Skills: Strong ability to multitask, prioritize tasks, and manage time effectively in a dynamic environment.
Attitude: High energy, creative problem-solving mindset, and dedication to customer satisfaction.